Return & Refund Policy

Return Window We want you to love what you ordered. If you're not satisfied, you may request a return within 30 days of receiving your item.

Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items Certain items cannot be returned, including:

• Items marked as final sale or clearance
• Personalized or custom-made products
• Items damaged due to customer misuse

How to Start a Return Contact us at hillapkclimb@gmail.com with your order number and reason for return. Our team will guide you through the next steps and provide a return address if applicable.

Refunds Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund at no additional cost to you — no need to return the damaged item in most cases.

Exchanges If you'd like to exchange an item for a different size, color, or product, please contact us and we'll help arrange it, subject to availability.

Return Shipping Costs Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.